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Customer payments land in your Itemstores account, then pay out to your bank on Stripe’s standard schedule, usually 2 to 3 business days. This screen is Stripe’s own payouts tooling, so it needs a connected Stripe account. Until onboarding is finished you get the Stripe onboarding card here instead. Only an owner or an admin can open it.
Payouts run on an automatic daily schedule. Instant payouts and editing the payout schedule are both switched off, so there is no way to pay yourself out early or hold funds back. Automatic payouts are what lets Stripe group each payout’s charges, refunds and fees, which is what the payout report reads.

Your balance

Total balance is everything held for you. Available to pay out is the part that has cleared and can be sent, and Next payout scheduled for tells you when the next one goes. The difference between the two matters: a payment can be in your balance but not yet available, which is why a recent sale does not always appear in the next payout. See details breaks the balance down.

The payout list

Each payout shows its date, status, the bank account it went to, and the amount. Filter by status, amount, method or date, and Export to take it away.

Seeing which orders made up a payout

The payout list tells you what arrived. To see what it was made of, use the Reports tab at the top of this screen, which opens the Payouts report in Reports. Expand a payout there for its Summary, showing subtotals, shipping and taxes broken out by jurisdiction, then the total, your revenue, the fees deducted, anything charged back or refunded, the net and what was deposited. Beside it sits every line that made up the payout, each with its net, tax and deposited amount. Order-backed lines carry the order number and open it when selected. A payout of more than 500 lines shows the 500 largest and points you at the CSV for the rest. This is where to answer questions like how much sales tax was collected across the orders in one payout.

Fees

Fees on a payout is what was charged in fees before the money reached you:
  • The Stripe processing fee on each transaction, listed as Processing fee.
  • The Itemstores transaction fee, listed as Platform fee.
  • Stripe Tax’s own fee for calculating sales tax, dated by the day it covers.
  • The dispute fee on any chargeback.
A chargeback is not part of Fees. It gets its own Charged back row, negative and for the full amount, while the dispute fee that came with it sits under Fees. See Disputes.

With QuickBooks connected

Post expenses posts one expense per payout to QuickBooks, covering that payout’s fees. It appears once QuickBooks Online is connected and its account mapping is complete, and one press posts every payout still waiting. It is disabled when there is nothing left to post.
Connecting QuickBooks requires a Full or Enterprise license.