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Shipping is where you buy labels and follow parcels. It sits beside Orders and Production.

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Before you can buy a label

Add a carrier first, in Settings › Shipping. That screen also holds your package presets and the addresses you ship from. You also need an origin address. A label ships from the store’s shipping origin address, falling back to your business address, and the buy-label page will not open without one.

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How labels are paid for

It depends on the carrier. The Available credits card shows your balance. Owners and admins get a link from it to Settings › Billing to add more.
Running out of credits stops you buying USPS and Canada Post labels. Top up before a large batch.

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Buying one label

New shipping label opens Select orders to ship. Pick the fulfillments and select Continue. One selection takes you to the single-label form below. Several take you to the bulk table. You can also start from an order and select Buy shipping label there.
1

Check the addresses

From is the store’s shipping origin address, falling back to your business address on an order that came from a quote. To is the customer’s. Edit beside either one changes it for this label.
2

Choose what goes in the box

Select items to package lists the fulfillments this label can cover. To ship items separately, go back and split the order instead. Fulfill Engine fulfillments are not listed, because Fulfill Engine buys their labels.
3

Set the package

Under Edit package details, Change package picks a different box and Total package weight is calculated from the items and the box until you type over it.
4

Pick a rate

Rates come back live from every connected carrier account, each with its service, account, transit time and price, next to what the customer paid. Then Complete purchase, or Create label when the rate you picked is on your own carrier account.
On a store that charges calculated shipping, changing the package or the weight may produce a different rate from the one the customer paid at checkout.
Buy shipping label, with the addresses and packaged items on the left and the carrier rates on the right

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Combining orders into one box

The ⋮ menu beside Select items to package holds Add from another order, which pulls another order’s fulfillments into this box so they ship together.
Anything added this way is packed in this box and goes to this shipment’s address, not the address on its own order.

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Buying labels in bulk

Selecting more than one order in Select orders to ship, or Buy shipping labels on the Orders list, opens a table of every label with its addresses, package, weight and service. Filter it with All, Ready or Needs attention. Needs attention is the rows that cannot ship yet, so you can fix those rather than scanning the whole table. Select rows and a toolbar appears with Edit from address, Edit to address, Edit package and Edit shipping service, which apply to every selected row at once. A card above the table counts the labels ready for purchase, and its Preview shipping costs prices only those. The purchase dialog then shows the total, your credit balance, and what you will have left. Labels on your own carrier account are listed separately there and do not spend credits.
The Buy shipping labels table, with the labels ready for purchase above it and a row per order showing package, weight and service

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After buying

A shipment carries a Print status and a Tracking status. Print shipping label offers a Page size of 8.5x11 (Letter), A4 or 4x6, and can Include packing slip. Print packing slip, on each fulfillment’s card, prints one on its own. Void label sits under Your payment with what the label cost. What it does depends on who paid for the label.
A credits label can only be voided within 30 days of purchase and only while the carrier has not scanned it. Voiding cannot be undone, the carrier can still reject the refund, and a voided label cannot be printed.
A voided shipment shows a Voided badge in the list.
A shipment with its items and payment on the left and the shipping label panel with page size and packing slip options on the right

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Tracking

Tracking updates on their own once a label is bought. A new shipment reads Awaiting status until the carrier’s first scan, then moves through the shipping stages. You never enter tracking numbers for a label bought here.

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The shipments list

Shipping stage counts your parcels as Unknown, Pre transit, In transit and Delivered. Delivered counts the past 30 days only. Filter with All, Not printed, Not delivered or Delivered. Assigned joins them once you are assigned to a store. Each row shows its date, source, tracking number, order, customer, total, print status, tracking status and service. Source is one of three, and there is a filter for it: Label for one bought here, Fulfill Engine for one Fulfill Engine shipped, and External for a tracking number entered by hand.