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A work order is the job that decorates and builds items for one or more orders. Production is where those jobs live.

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Creating a work order

New work order, then Add items to choose what to make. The dialog’s Group by control is the useful part. Group items by Order, Product, Artwork, Store or Decoration method, depending on how you want to batch the work. Grouping by decoration method gathers everything being embroidered; grouping by artwork gathers every garment carrying one design. Each group shows how many items it holds, and every row names the order and customer it came from, so you can tell what you are pulling into the job. It offers only items that are still waiting to be made. The order cannot be unpaid, cancelled or disputed, its fulfillment has to be Needs purchasing, Awaiting PO or Unfulfilled, and the item cannot already be on another work order.
The Add items dialog with items grouped by store, each row naming its order and customer
Then set the details: Create work order stays disabled until at least one item is added.

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Artwork

The Artwork panel fills itself in from the items you added, one line per artwork, placement and colorway, with the quantity totaled across them. Add artwork adds a design the items did not bring, and every line’s Placement and Quantity stay editable. Each artwork carries its own status: Not ready, Pending or Ready. While any is not ready the board card shows a red Artwork not ready badge, and while any is pending it shows an amber Artwork pending one. On an open work order, Mark all ready sets them all at once.
A work order with its items table on the left and the Artwork panel on the right, each artwork carrying a status, placement and quantity

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The board

Switch between Board and Calendar at the top. All, Assigned and Overdue narrow what you see. The board always opens with Unfulfilled and ends with Ready. Both are built in. The statuses you define sit between them. Each card is a work order, labeled with its title if it has one and its order numbers otherwise, and showing the customer, item count, product thumbnails, decoration method and placement, assignees, and the due date. A priority badge appears only on Urgent and High. Drag a card to move it between columns.
Moving a card rewrites the fulfillment status of every order in it. Dropping it on one of your statuses sets those orders to In production, or to Pre-production if the status is marked pre-production. Dropping it on Ready sets them to Ready. Dropping it back on Unfulfilled recalculates each one from stock and open purchase orders, so it can land on Needs purchasing or Awaiting PO. An order that reaches In production emails the customer.

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Statuses are yours to define

Statuses opens Manage production statuses, which lists the statuses you have added. Rename, recolor, reorder and delete them there, add one with New production status, and Done saves. Unfulfilled and Ready are not in the list and cannot be changed. Mark a status Pre-production for the stages that happen before decorating starts, such as waiting on artwork. That is what decides whether a card dropped in it sets its orders to Pre-production rather than In production.
Deleting a status moves every work order in it back to Unfulfilled.
The Manage production statuses dialog, with a drag handle, color swatch and Pre-production checkbox on each status

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Working the order

Open a work order to see every line: the item, its color and size breakdown, reference photos, the artwork, the decoration method and placement, any personalization, and the quantity. Change the status with the dropdown beside the work order’s name. It moves the card and rewrites the order statuses exactly as dragging does. Delete removes the work order from the board. Its orders go back through the same recalculation a move to Unfulfilled does, so they land on Unfulfilled or, where stock is short, on Needs purchasing or Awaiting PO, and their items become available to a new work order again.

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Printing

Print on the items panel produces the work order as a document for the shop floor, including the reference photos and the size breakdown.