A dispute is a customer asking their bank to reverse a payment. Disputes are
handled by Stripe, and this screen is Stripe’s own dispute tooling, so it needs
a connected Stripe account.
Each dispute shows why it was raised, how much is at stake, and the date by
which you must respond. Submit your evidence through the dispute itself.
Disputes have a deadline set by the card network. Missing it loses the dispute
regardless of the evidence.
What it does to the order
Itemstores follows the dispute and moves the order’s payment status with it, so
you can see the state of a dispute from the order rather than only from here.
You are notified when a dispute is filed, when it needs your response, when it
goes under review, and when it is won or lost. A payment against a
quote carries the same statuses.
What it does to your money
A chargeback shows up in the payout report as its own Charged back row, for
the full amount, with Stripe’s dispute fee under Fees rather than in that row.
See Payouts. Winning a dispute reinstates the funds in
a later payout. 