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An order arrives when a customer checks out of a store, or pays a quote.
An order detail page with its status badges, line item and Details panel
1

Buy the blanks

Go to Purchase orders and select New purchase order. Add items in the Items panel picks the blanks and stock you need.Supplier is filled in from the first item you add, and only that supplier’s items can be added afterwards.
The New purchase order form with SanMar selected and line items with quantities and unit costs
2

Receive the stock

When it arrives, open the purchase order and enter what actually came in the Received column, per line. Less than you ordered is how a partial delivery is recorded. More than the ordered quantity is rejected. If the whole order arrived, Mark received fills in every remaining line at once.
A purchase order's items panel with the Quantity and Received columns side by side
3

Decorate and build

Go to Production and select New work order. Add items picks what to produce, and Create work order stays disabled until at least one item is on it.Items carry their mockup, artwork, placement and decoration method, so the work order is what production actually prints from.
The New work order form, with items on the left and the Artwork panel with placements and quantities on the right
4

Ship it

Go to Shipping and select New shipping label. Pick the orders in Select orders to ship, then Continue to open Buy shipping label, where you choose a rate and buy it.
You need a carrier added in Settings › Shipping first, and a shipping origin address on the store or on your business. USPS and Canada Post labels are paid for with Itemstores credits; UPS bills your own account.
Buy shipping label, with the addresses and packaged items on the left and the carrier rates on the right

Tracking

When you buy a label through Itemstores, tracking updates on its own as the carrier scans the parcel, so there is nothing to enter. If you ship outside Itemstores, open the order and use Add tracking number in the shipment’s more actions menu. Each step above has its own guide: Purchase orders, Production and Shipping.
A shipment with its tracking number, carrier service and delivery status filled in automatically