> ## Documentation Index
> Fetch the complete documentation index at: https://itemstores.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes

> Chargebacks and how to respond

A dispute is a customer asking their bank to reverse a payment. Disputes are
handled by Stripe, and this screen is Stripe's own dispute tooling, so it needs
a [connected Stripe account](/help/tutorials/set-up-your-business).

Each dispute shows why it was raised, how much is at stake, and the date by
which you must respond. Submit your evidence through the dispute itself.

<Warning>
  Disputes have a deadline set by the card network. Missing it loses the dispute
  regardless of the evidence.
</Warning>

## What it does to the order

Itemstores follows the dispute and moves the order's payment status with it, so
you can see the state of a dispute from the order rather than only from here.

| Payment status       | What it means                                     |
| -------------------- | ------------------------------------------------- |
| Disputed             | The dispute needs your response                   |
| Dispute under review | Evidence is in and the decision is pending        |
| Dispute lost         | The funds are permanently debited                 |
| Dispute accepted     | The dispute closed against you without a decision |
| Paid                 | You won, and the order is back to normal          |

You are notified when a dispute is filed, when it needs your response, when it
goes under review, and when it is won or lost. A payment against a
[quote](/help/knowledge-base/quotes) carries the same statuses.

## What it does to your money

A chargeback shows up in the payout report as its own **Charged back** row, for
the full amount, with Stripe's dispute fee under Fees rather than in that row.
See [Payouts](/help/knowledge-base/payouts). Winning a dispute reinstates the funds in
a later payout.